Returns, Picking Errors And Shortages

1. Inspection upon Receipt
Upon receiving your order, we strongly encourage you to thoroughly inspect the contents. If you discover any items missing or incorrect, please notify us within 24 hours of receipt to ensure swift resolution.

2. Returns Period
Not required returns are accepted within 10 working days from the date of receipt (excluding non-returnable items). To be eligible for a return, the products must be in their original condition and packaging.

3. Late Returns
Returning items after the 10-working day period may result in a restocking fee. Additionally, late returns might be subject to supplementary charges.

4. Initiating a Return
To initiate a return, please contact our Customer Support team or raise a online returns form within the specified returns period. Our team will provide you with the necessary instructions and guidelines for the return process.

5.  Return Authorisation
Prior to returning any items, you must obtain authorisation from our Customer Support team. Unauthorised returns may not be accepted or processed, and you will still be liable for payment of the item(s).

6.  Inspection of Returned Items
Once we receive the returned items, our team will inspect them to ensure they meet the criteria for return as stated in this policy. We reserve the right to refuse returns that do not comply with our guidelines.

7.  Refund Process

If the returned items meet the required conditions; we will initiate the refund process. Refunds will be processed using the same payment method used for the original purchase.

8.  Exclusions
Certain items may be exempt from our returns policy due to hygiene reasons or other considerations. Please contact our Customer Support team for clarification if needed.

9. Contact Us
If you have any questions or concerns about our returns policy, please don't hesitate to contact our Customer Support team. We're here to assist you and ensure a smooth returns process.

10. Governing Law
This returns policy shall be governed by and construed in accordance with the laws of  England without regard to its conflict of laws principles.